Shipping policy

Australian Orders
Please allow 1–3 business days for your order to be processed and dispatched

Shipping
• Australia Post Standard Shipping – Free, no minimum spend
• Capital Cities / Metro Areas: 2–8 business days
• Regional & Rural Areas: please allow 1–2 additional business days

Pre-order Items
• If your order contains a pre-order item, all items will be shipped together once the pre-order item is available
• If you want other items immediately, please place separate orders

Returns & Store Credit
We offer store credit for change-of-mind returns if the item is unused and in its original packaging. Return shipping costs are the customer’s responsibility

For faulty items, a full refund is available once the item is returned

Return Procedure
• Contact us at hello@tidythoughtsclub.com.au within 7 days of receiving your order with your name, order number, and product you wish to return
• If eligible, we’ll provide the return address. Please post your item within 3 business days. We recommend using tracked shipping
• All return shipping costs are not covered and will not be included in store credit
• Once received, we will review your return and issue store credit if eligible

Important
• Returns outside our returns period cannot be processed
• Standard returns period: 30 days
• During Christmas, returns period may differ

Dispatch & Order Changes
• Orders are dispatched within 2 business days (excludes weekends and public holidays)
• During sales or peak periods, dispatch may take longer due to high order volumes
• You can make changes to your order within 60 minutes of purchase using the link in your confirmation email

Note
• Shipping times are guidelines and may be affected by peak periods, extreme weather, or Australia Post delivery issues
• Orders are shipped from NSW, following NSW public holidays

Missing or Damaged Orders
• Australia Post requires a signature unless otherwise specified
• If parcels are left unattended, this is at your own risk
• For safe delivery, consider using a work address or parcel locker and include level/company name for multi-story workplaces

If your parcel has not arrived
• Check your tracking information (including spam/junk folders)
• If marked as delivered but missing, contact Australia Post first
• Contact us for assistance — we will investigate further

If your parcel is delivered but damaged
• Take photos of packaging and contents
• You may need these to lodge a claim with Australia Post
We will do our best to help, but responsibility for delivery issues falls with Australia Post once the parcel is delivered

Postal Addresses
• Customers are responsible for entering correct shipping details
• Tidy Thoughts Club is not liable for items returned due to incorrect addresses
• Redirecting post or reshipping will be at the customer’s expense

Updates
Information on this website is subject to change without notice. By purchasing from our store, you accept and agree to our policies and privacy details